Terms of Business

Shipping options 

We offer shipping via UPS, EMS and registered airmail post. For a shipping price guide please see the Shipping page. Note: UPS shipping prices can change without notice due to “fuel surcharges”

You can choose the shipping method during the ordering process in the shopping cart. These costs will then be automatically added to your order.  We will usually ship next working day after receipt of payment.

Insurance

Note: During the whole of 2009 not one single order was lost that was sent by us via registered airmail, EMS or UPS. However, please read and understand our insurance compensation terms.

The cost of insurance is included in all prices but certain conditions apply.

For shipment via Registered Airmail – This shipment  method is only suitable for small orders up to US $ 200.00 as orders are only insured for the first US $200.00.

For Example: If your order is for US $300.00 and the airmail parcel is lost then you will only receive compensation for US $200.00 NOT for US $300.00.

Note: We reserve the right to refuse to deliver to certain countries by registered airmail.

For shipment via EMS  – This shipment  method is suitable for medium value  orders up to US $500.00 and orders are only insured for the first US $500.00.

For Example: If your order is for US $800.00 and the EMS parcel is lost then you will only receive compensation for US $500.00 NOT for  US $800.00.

For Shipment via UPS – all orders are fully insured whatever the value.

The small print:

1)     Insurance compensation will only be made after exhaustive enquiries with the Post Office, EMS or UPS to ensure that the parcel has been lost. This process can take up to 90 day with the Post Office and EMS and 30 days with UPS.

2)      We reserve the right to either offer insurance compensation in the form of a full cash refund or to simply replace and re-ship the goods that were lost as per the original lost order. 

Prices

All prices on this website are quoted on an FOB basis. FOB means “Free on Board” . The FOB price excludes the cost of international shipping but includes packaging and delivery to our local EMS post office centre or our local UPS office. . All international delivery costs are extra and they will be added in the Shopping Cart, according to your preferred shipping method,  when you place an order.

Note: All prices are subject to change without notice . ( prices will not change after we receive your payment.)

Payment 

We accept the following payment methods :-

1) Bank Transfer  to our bank in Hong Kong; We can accept the following 9 currencies; US Dollars (USD) , Pounds Sterling (GBP) , Canadian Dollars (CAD), Australian Dollars (AUD), Japanese Yen (YPY),   New Zealand Dollars (NZD), Euro (EUR) , Singapore Dollar (SGD) , Swiss Franc (CHF)

^{Note: We ask buyers to pay ALL bank charges including those charged by our receiving bank  on all orders under US$ 500 or  equivalent currency.}

2) Credit and Debit Cards: Payment can be made by Visa, MasterCard and American Express via the Paypal* system.. We can accept the following 9 currencies:-  US Dollars (USD), Pounds Sterling (GBP), Canadian Dollars (CAD), Australian Dollars (AUD), Japanese Yen (YPY),   New Zealand Dollars (NZD), Euro (EUR), Singapore Dollars (SGD), Swiss Franc (CHF)

* See FAQ page for more details about Paypal or go to www.paypal.com 

3) Western Union or Money order by special arrangement only. (Contact  us for more information)

Note: After you place an order with us and we confirm the order and email you an invoice -we will keep your order open for 3 working days while you arrange payment.  If we do not receive your payment  confirmation or payment advice within 3 working days we reserve the right to return your order to stock for possible sale to other customers (for more details How to Order page)

 Discounts

We usually offer a discount on orders valued at over US $500 or equivalent currency.  Due to fluctuations in the silver price we vary the discount % from time to time.  Today’s discount % rate is posted under the website top banner .  This discount will automatically calculate in the Shopping Cart and will be applied to your final invoice.

Note: The discount is only applicable to single orders  over $500 -  the discount cannot be applied to multiple orders of less than $500 that add up to more than $500 over a period of time .. 

Import Duties

Buyers are responsible for all import duties assessed against their goods in the destination country. See the Importing Jewellery page for more details about import duty rates in countries such as the UK, USA, Canada, Australia, EU etc.

Documentation

A full set of documents (eg: Invoice, Packing List, Air Way Bill and any other required documents) will be provide with all shipments.

Returns policy 

If a buyer is not  satisfied with any ordered products they may return them to us in their original condition within 10 days from the delivery date as shown in the AIRWAY BILL.  Upon receipt of any returned item(s) we will then issue a full credit of the FOB price for each returned item(s)  Buyers must firstly contact us for the shipping and documentation details before returning goods.  We reserve the right to request returns are made to either the Far East or  to an address in the European Union or in the USA  if that is where you are based .

Silver quality

Unless otherwise stated all silver items listed on this website are 92.5% Silver and are  marked ' 925'  

Gemstones

Unless otherwise stated all gemstones listed on this website are genuine gemstones ( NOT synthetic )

Minimum order  

A minimum order is not required on stock items.

Note: Our Terms of Business are subject to change without notice.